Knitting Patterns//Knitting pattern

Terms and conditions

About The Knitting Stories

  • The company is headquartered in Sandnes. The company's postal address is Kolbeinshaugen 4.
  • If you would like to get in touch with us, please send an email to [email protected] with your request and contact information and we will hear from you shortly.

Ordering

  • Once you have completed your order, an order confirmation will be sent to your email address. The confirmation will contain information about the product(s), price, billing and delivery address.
  • If there are any errors in the order confirmation, please contact us immediately via email to [email protected].

Delivery

  • Our normal delivery times are 1 day.
  • In the event of delayed delivery (without us having informed you of a longer delivery time), please contact us by email: [email protected].
  • Always make sure to check that your EPSOT address is entered correctly. If there is an error in the email address, you will not receive the order confirmation or the digital product.

Using recipes

  • The recipes are for private use only. It is not allowed to copy, pass the recipes on to others or resell the recipes in any way.
  • In the event of delayed delivery (without us having informed you of a longer delivery time), please contact us by email: [email protected].

Prices

  • All prices in the store are stated in NOK and include 25% VAT.
  • We reserve the right to change/adjust prices caused by price changes from suppliers, misprints in the price list and incorrect prices due to incorrect information.

Right of withdrawal

  • When purchasing The Knitting Stories digital products, you also accept that your 14-day right of withdrawal is forfeited.
  • When purchasing The Knitting Stories digital products, you as the customer are responsible for adding the correct quantity and product to the shopping cart.
    For more about the Right of Withdrawal Act, see here .

Complaints and claims

  • All products are inspected before delivery. Should the product nevertheless be damaged or incorrectly shipped when it arrives, we undertake, in accordance with applicable law, to correct the error free of charge.
  • The complaint must be submitted immediately after the defect is discovered.
  • 6.1 How to proceed with a complaint
  • Any errors and deficiencies should always be reported to [email protected], where you provide your name, address, email address, order number and description of the error.
  • If we are unable to rectify the fault or provide a similar product, we will refund you for the defective product in accordance with applicable law. We will cover the return shipping for approved complaints.
  • We reserve the right to refuse a complaint if it turns out that the product is not damaged, defective or similar in accordance with applicable law. In the event of a complaint, we follow Norwegian law. Read more here .

Limitation of liability

  • We do not take responsibility for indirect damages that may occur due to the product.
  • We do not accept responsibility for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, government decisions, reduced or non-existent delivery from the supplier.
  • Furthermore, no responsibility is assumed for changes in products/product properties that have been changed by the respective supplier and/or other factors beyond our control.

Product information

  • We reserve the right to make corrections for any printing errors in the online store as well as products that are out of stock at the time of ordering. We do not guarantee that the images reflect the exact appearance of the products as some color difference may occur depending on the screen, photo quality and resolution.

Information about cookies (Cookies)

  • According to the Electronic Information Act, visitors to a website must be informed that cookies are being used. The information in the cookie can be used to track the user's browsing. A cookie is a small text file that the website you are visiting asks to be stored on your computer to provide access to various features. You can set your browser to automatically refuse cookies. More information about cookies can be found here.

Personal information

  • By shopping at The Knitting Stories you agree to our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than is necessary to process your order. We will never sell or disclose your information to third parties without a legal basis.
  • The Knitting Stories is responsible for the processing of personal data that you have provided to us as a customer. Your personal information is processed by us to be able to handle your order, as well as the times you have requested newsletters or promotional offers and to be able to adapt marketing to your individual needs.
  • Below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
  • 10.1 What is personal information?
    Personal data is all information that can be directly or indirectly attributed to a natural person.
  • 10.2 What information do we store?
    To handle your order and respond to questions related to your order, we store your first and last name, address, telephone number, email address, IP address and purchase history.
  • Your information is stored as long as we have a legal basis to process your information, e.g. to fulfill the agreement between us or to comply with a legal obligation under e.g. the Accounting Act.
  • 10.3 Legal basis
    In connection with purchases, your personal information is processed to complete the agreement with you.
    Marketing, promotions and similar mailings are done with your consent.
  • 10.4 What information is shared and for what purpose?
    10.4.1 Payment provider
  • When you make a purchase, information is shared with our payment provider. What is stored is your first name, last name, address, email address, and phone number.
    Payment providers we use are: vipps, nets.
  • 10.5 Right of access
    You have the right to receive extracts of all information held about you by us. Extracts will be provided electronically in a readable format.
  • 10.6 Right to rectification
    You have the right to ask us to update incorrect information or complete incomplete information.
  • 10.7 The right to be forgotten
    You can request deletion of your personal information at any time.
    There are few exceptions to this right to be deleted, for example if it must be retained for us to fulfill a legal obligation (according to the Accounting Act).
  • 10.8 Responsible for data protection
    The Knitting Stories is responsible for storing and processing personal data in the online store and ensures that the rules are followed.
  • 10.9 How we protect your personal information
    We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information such as personal data and passwords.
    We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB based in Helsingborg.

Changes to the General Terms and Conditions

  • We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be posted online in the online store. The changed terms and conditions are deemed to be accepted in connection with orders or visits to the website.

Dispute and choice of law

  • In cases where a dispute cannot be resolved between the company and the customer, you as a customer can contact the Consumer Council. For residents of an EU/EEA country other than Norway, complaints can be submitted online via the Consumer Europe website .
  • In the event of a dispute, we follow decisions from the Consumer Council or the corresponding dispute resolution body.
  • Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Norwegian law.